Privacy Policy
At X-Treme Fibre & I.T. Solutions (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, including IT support, networking, fibre packages, CCTV systems, facial recognition technology, network solutions, websites, graphic design, and hosting packages.
Information We Collect
We may collect the following types of personal and technical information:
Personal Information:
Name, surname, ID number, email address, physical address, contact numbers, and business details.
Billing Information:
Invoices, bank details (where required for payment processing), VAT numbers.
Technical Information:
Device details, IP addresses, MAC addresses, system logs, login credentials, network configurations.
Usage Data:
Interaction with websites, hosted services, or remote support systems.
Surveillance Data:
Video and facial recognition data collected via installed CCTV and facial recognition systems (if applicable).
How We Use Your Information
We use the collected information to:
- Provide and support our services, including technical support and system maintenance.
- Install and manage surveillance and facial recognition systems.
- Deliver and manage hosting, websites, and fibre solutions.
- Design and deliver custom graphics or digital products.
- Administer customer accounts and communicate with clients.
- Monitor and improve our services, including network diagnostics and performance monitoring.
- Comply with legal, regulatory, and financial obligations.
Sharing Your Information
We do not sell your personal data. We may share your information only with:
- Service Providers: Trusted third parties (e.g., domain registrars, hosting platforms, courier partners).
- Law Enforcement: When required by law or regulation.
- Technical Partners: In limited cases, to ensure the correct configuration or management of systems, networks, or hosting environments.
Data Security
We implement industry-standard safeguards to protect your data, including encryption, firewalls, access controls, and secure storage. Remote support sessions are logged and conducted with permission only. Surveillance data is secured and access-controlled.
Your Rights
Depending on your jurisdiction (e.g., POPIA, GDPR), you may have the right to:
- Access or request a copy of the personal data we hold.
- Correct or update your information.
- Withdraw consent or request deletion (where applicable).
- Object to certain types of processing.
- You may exercise these rights by contacting us at: [Insert Contact Email or Form URL]
CCTV & Facial Recognition Policy
For clients using our CCTV and facial recognition systems:
- Footage may be stored securely on local or cloud systems, based on your configuration.
- Facial recognition data, if enabled, is used solely for access control or security monitoring purposes as agreed with the client.
- We provide signage and policy guidance to ensure compliance with relevant surveillance laws.
Data Retention
We retain your information only as long as necessary to provide services and comply with legal requirements. CCTV footage is typically retained for [e.g., 30 days] unless agreed otherwise.
Cookies & Web Data
Our websites may use cookies to improve user experience, collect analytics, and enable core functionality. You can control cookie preferences via your browser.
International Data Transfers
Where applicable, your data may be transferred and processed in countries outside your own. We ensure such transfers are secure and comply with legal standards.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding this policy, please contact:
X-Treme Fibre & I.T. Solutions (Pty) Ltd
Email: az.oc.erbifemertx@relyt
Phone: +27 76 400 4430
Website: www.xtremefibre.co.za